Professional Certificate in ICT Service Support and Security
-- ViewingNowThe Professional Certificate in ICT Service Support and Security is a comprehensive course designed to equip learners with critical skills for success in the modern IT industry. This program focuses on essential ICT service support and security concepts, ensuring that learners are fully prepared to tackle real-world challenges in this rapidly evolving field.
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โข Introduction to ICT Service Support and Security
โข IT Infrastructure Library (ITIL) Foundation
โข Service Support Processes: Incident Management, Problem Management, Change Management
โข Service Security: Access Control, Security Risks and Threats, Disaster Recovery Planning
โข Network and Infrastructure Security: Firewalls, VPNs, Network Monitoring
โข Endpoint Security: Anti-virus, Malware Protection, Patch Management
โข Data Security: Encryption, Backup and Recovery, Data Loss Prevention
โข Identity and Access Management: Authentication, Authorization, Accounting
โข Security Compliance: Regulations, Standards, Best Practices
โข Security Audits and Incident Response
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