Professional Certificate in ICT Service Support and Security

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The Professional Certificate in ICT Service Support and Security is a comprehensive course designed to equip learners with critical skills for success in the modern IT industry. This program focuses on essential ICT service support and security concepts, ensuring that learners are fully prepared to tackle real-world challenges in this rapidly evolving field.

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About this course

In today's digital age, the demand for IT professionals with expertise in service support and security has never been higher. By completing this course, learners will be able to demonstrate their proficiency in these areas, making them highly valuable to potential employers and increasing their career advancement opportunities. Throughout the course, learners will gain hands-on experience with a range of essential tools and technologies, including ITIL frameworks, incident management systems, and security protocols. By the end of the program, learners will have a deep understanding of ICT service support and security best practices, making them confident and capable IT professionals ready to succeed in any organization.

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Course Details

• Introduction to ICT Service Support and Security
• IT Infrastructure Library (ITIL) Foundation
• Service Support Processes: Incident Management, Problem Management, Change Management
• Service Security: Access Control, Security Risks and Threats, Disaster Recovery Planning
• Network and Infrastructure Security: Firewalls, VPNs, Network Monitoring
• Endpoint Security: Anti-virus, Malware Protection, Patch Management
• Data Security: Encryption, Backup and Recovery, Data Loss Prevention
• Identity and Access Management: Authentication, Authorization, Accounting
• Security Compliance: Regulations, Standards, Best Practices
• Security Audits and Incident Response

Career Path

The Professional Certificate in ICT Service Support and Security equips learners with vital skills for roles in IT support, network administration, and cybersecurity. The UK job market witnesses a consistent demand for these professionals. According to recent data, IT Support Specialists earn an average of £7,500 per month. Meanwhile, Network Administrators can earn around £6,500, and Security Analysts command £9,000. Systems Analysts earn approximately £8,000, and Database Administrators receive £7,000. The 3D pie chart below reveals the average salary ranges for these roles in the UK.

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Sample Certificate Background
PROFESSIONAL CERTIFICATE IN ICT SERVICE SUPPORT AND SECURITY
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
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