Undergraduate Certificate in Foundations of ITSM

Name: Undergraduate Certificate in Foundations of ITSM
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The Undergraduate Certificate in Foundations of ITSM is a comprehensive course designed to equip learners with essential skills for career advancement in IT Service Management. This certificate program focuses on the importance of ITSM in modern businesses, emphasizing industry-standard frameworks like ITIL, COBIT, and ISO/IEC 20000.

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AboutThisCourse

In this course, learners will gain knowledge in key areas such as service support, service delivery, and IT governance. They will also develop critical skills in incident management, problem management, and change control. The program is highly relevant in today's tech-driven world, where businesses increasingly rely on efficient, reliable IT services. Upon completion, learners will be prepared to sit for the ITIL Foundation exam, a globally recognized certification. This certificate course not only enhances learners' understanding of ITSM principles but also boosts their credibility in the job market, opening doors to various roles such as IT Service Manager, IT Project Manager, and IT Consultant.

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CourseDetails

• Introduction to ITSM (IT Service Management)
• ITIL (Information Technology Infrastructure Library) Foundation
• Service Support & Service Delivery Models in ITSM
• ITSM Incident, Problem, and Change Management
• ITSM Configuration Management & Asset Management
• IT Service Continuity & Disaster Recovery in ITSM
• ITSM Measurement & IT Governance
• ITSM Best Practices & Implementation Strategies
• ITSM Tools & Technologies

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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UNDERGRADUATE CERTIFICATE IN FOUNDATIONS OF ITSM

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London School of International Business (LSIB)

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05 May 2025

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