Undergraduate Certificate in Foundations of ITSM
-- ViewingNowThe Undergraduate Certificate in Foundations of ITSM is a comprehensive course designed to equip learners with essential skills for career advancement in IT Service Management. This certificate program focuses on the importance of ITSM in modern businesses, emphasizing industry-standard frameworks like ITIL, COBIT, and ISO/IEC 20000.
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ใณใผใน่ฉณ็ดฐ
โข Introduction to ITSM (IT Service Management)
โข ITIL (Information Technology Infrastructure Library) Foundation
โข Service Support & Service Delivery Models in ITSM
โข ITSM Incident, Problem, and Change Management
โข ITSM Configuration Management & Asset Management
โข IT Service Continuity & Disaster Recovery in ITSM
โข ITSM Measurement & IT Governance
โข ITSM Best Practices & Implementation Strategies
โข ITSM Tools & Technologies
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