Professional Certificate in ICT Service Management Systems
-- ViewingNowThe Professional Certificate in ICT Service Management Systems is a comprehensive course designed to equip learners with essential skills for managing and improving information and communication technology (ICT) services. This course is crucial in today's digital age, where ICT has become a critical function in organizations of all sizes and industries.
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⢠ICT Service Management Introduction
⢠Service Support and Delivery
⢠ITIL Framework and Best Practices
⢠ITSM Processes and Workflows
⢠Incident Management and Problem Resolution
⢠Change Management and Version Control
⢠Configuration Management Database (CMDB)
⢠Service Level Management and Agreements
⢠Continual Service Improvement (CSI)
⢠ICT Service Management Tools and Technologies
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