Professional Certificate in ICT Service Management Systems
-- ViewingNowThe Professional Certificate in ICT Service Management Systems is a comprehensive course designed to equip learners with essential skills for managing and improving information and communication technology (ICT) services. This course is crucial in today's digital age, where ICT has become a critical function in organizations of all sizes and industries.
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โข ICT Service Management Introduction
โข Service Support and Delivery
โข ITIL Framework and Best Practices
โข ITSM Processes and Workflows
โข Incident Management and Problem Resolution
โข Change Management and Version Control
โข Configuration Management Database (CMDB)
โข Service Level Management and Agreements
โข Continual Service Improvement (CSI)
โข ICT Service Management Tools and Technologies
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