Undergraduate Certificate in Basic ISO/IEC 20000 IT Service Management Concepts
-- ViewingNowThe Undergraduate Certificate in Basic ISO/IEC 20000 IT Service Management Concepts is a comprehensive course that provides learners with a solid understanding of IT service management best practices. This certificate course is critical in today's digital age, where businesses rely heavily on technology to deliver products and services to customers.
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⢠Introduction to IT Service Management
⢠Overview of ISO/IEC 20000 Standard
⢠Key Principles and Concepts of IT Service Management
⢠The IT Service Lifecycle
⢠Service Support and Service Delivery
⢠Incident Management and Problem Management
⢠Change Management and Configuration Management
⢠Service Level Management and Continual Service Improvement
⢠IT Service Management Tools and Technologies
⢠Best Practices in IT Service Management
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