Undergraduate Certificate in Basic ISO/IEC 20000 IT Service Management Concepts
-- ViewingNowThe Undergraduate Certificate in Basic ISO/IEC 20000 IT Service Management Concepts is a comprehensive course that provides learners with a solid understanding of IT service management best practices. This certificate course is critical in today's digital age, where businesses rely heavily on technology to deliver products and services to customers.
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โข Introduction to IT Service Management
โข Overview of ISO/IEC 20000 Standard
โข Key Principles and Concepts of IT Service Management
โข The IT Service Lifecycle
โข Service Support and Service Delivery
โข Incident Management and Problem Management
โข Change Management and Configuration Management
โข Service Level Management and Continual Service Improvement
โข IT Service Management Tools and Technologies
โข Best Practices in IT Service Management
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