Undergraduate Certificate in Sales and the Customer Journey
-- ViewingNowThe Undergraduate Certificate in Sales and the Customer Journey is a comprehensive course designed to meet the growing industry demand for skilled sales professionals. This certificate program equips learners with essential skills needed to excel in today's dynamic sales landscape, emphasizing the critical role of the customer journey in driving sales success.
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⢠Understanding the Customer Journey
⢠Sales Fundamentals
⢠Prospecting and Lead Generation
⢠Needs Assessment and Consultative Selling
⢠Sales Presentation and Demonstration Skills
⢠Handling Customer Objections and Negotiations
⢠Sales Closing Techniques
⢠Account Management and Customer Retention
⢠Utilizing Customer Relationship Management (CRM) Systems
⢠Measuring Sales Performance and KPIs
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