Undergraduate Certificate in Sales and the Customer Journey
-- ViewingNowThe Undergraduate Certificate in Sales and the Customer Journey is a comprehensive course designed to meet the growing industry demand for skilled sales professionals. This certificate program equips learners with essential skills needed to excel in today's dynamic sales landscape, emphasizing the critical role of the customer journey in driving sales success.
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โข Understanding the Customer Journey
โข Sales Fundamentals
โข Prospecting and Lead Generation
โข Needs Assessment and Consultative Selling
โข Sales Presentation and Demonstration Skills
โข Handling Customer Objections and Negotiations
โข Sales Closing Techniques
โข Account Management and Customer Retention
โข Utilizing Customer Relationship Management (CRM) Systems
โข Measuring Sales Performance and KPIs
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