Undergraduate Certificate in Introductory ISO/IEC 20000 IT Service Management
-- ViewingNowThe Undergraduate Certificate in Introductory ISO/IEC 20000 IT Service Management is a comprehensive course that provides learners with a solid foundation in IT service management based on the ISO/IEC 20000 standard. This course is essential for individuals seeking to establish a career in IT service management or looking to enhance their existing skillset.
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โข Introduction to IT Service Management
โข Overview of ISO/IEC 20000 Standard
โข IT Service Lifecycle according to ISO/IEC 20000
โข Service Support and Service Delivery Processes
โข Best Practices in IT Service Management
โข Implementing ISO/IEC 20000 in an Organization
โข Continual Service Improvement in ITSM
โข Incident Management and Problem Management
โข Change Management and Configuration Management
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