Postgraduate Certificate in Managing ICT Service Quality
-- ViewingNowThe Postgraduate Certificate in Managing ICT Service Quality is a vital course for professionals seeking to enhance their skills in IT service management. This certificate program focuses on teaching learners how to ensure top-notch service quality in the rapidly evolving ICT industry.
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โข ICT Service Quality Management
โข Service Level Management in ICT
โข ICT Service Quality Improvement Techniques
โข Customer Relationship Management in ICT
โข ICT Incident and Problem Management
โข ICT Service Continuity and Disaster Recovery
โข ICT Capacity and Availability Management
โข ICT Configuration and Change Management
โข ITIL Framework for ICT Service Quality
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