Undergraduate Certificate in ICT Services Management
-- ViewingNowThe Undergraduate Certificate in ICT Services Management is a comprehensive course designed to equip learners with essential skills for managing information and communication technology (ICT) services. This certificate program emphasizes the importance of ICT services management in today's digital age and prepares students for exciting careers in this high-demand field.
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โข ICT Service Management Fundamentals
โข Service Support and Delivery Processes
โข ITIL Foundation and Framework
โข ICT Service Desk and Incident Management
โข Problem Management and Change Control
โข Configuration Management and Asset Management
โข ICT Service Level Management and Supplier Management
โข Continual Service Improvement and IT Governance
โข ICT Project Management and Risk Management
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