Graduate Certificate in Hotel Social CRM

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The Graduate Certificate in Hotel Social CRM is a specialized course designed for hospitality professionals seeking to enhance their skills in social customer relationship management. This program emphasizes the importance of building lasting relationships with customers through social media platforms, a critical component in today's digital age.

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AboutThisCourse

With the rising demand for digital-savvy hospitality professionals, this certificate course equips learners with essential skills to leverage social CRM for business growth. It provides practical insights into utilizing social media data for personalized customer engagement, improving customer satisfaction, and driving brand loyalty. By the end of this course, learners will be able to strategically apply social CRM principles in their hotel operations, thereby advancing their careers in the rapidly evolving hospitality industry.

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CourseDetails

• Social CRM Strategy & Implementation
• Understanding Customer Behavior in the Digital Age
• Social Media Analytics for Hotel Revenue Management
• Social Media Marketing for Hotels
• Social Media Listening & Engagement for Hospitality
• Social Customer Service in the Hospitality Industry
• Mobile & Local Social Media Marketing for Hotels
• Social Media Influencer Marketing for Hospitality
• Social Media Reputation Management for Hotels

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
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CourseFee

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £90
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FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
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GRADUATE CERTIFICATE IN HOTEL SOCIAL CRM
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London School of International Business (LSIB)
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05 May 2025
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