Professional Certificate in ISO/IEC 20000 IT Service Management Best Practices
-- ViewingNowThe Professional Certificate in ISO/IEC 20000 IT Service Management Best Practices is a course designed to equip learners with the essential skills needed to excel in the IT service industry. This certificate program focuses on the implementation and maintenance of IT service management systems based on the ISO/IEC 20000 standard.
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โข Introduction to IT Service Management – Understanding the key concepts, benefits, and components of IT service management, with a focus on the ISO/IEC 20000 standard.
โข IT Service Lifecycle – Exploring the service lifecycle and its five key stages, as defined by the ISO/IEC 20000 standard: service strategy, service design, service transition, service operation, and continual service improvement.
โข Service Strategy – Learning how to develop and maintain a service strategy that aligns with the organization's overall business objectives and goals, as well as how to identify and manage service assets and resources.
โข Service Design – Understanding how to design and implement IT services, including service level management, capacity management, availability management, and IT service continuity management.
โข Service Transition – Learning how to manage the transition of IT services from development to production, including release management, change management, configuration management, and knowledge management.
โข Service Operation – Understanding how to manage and deliver IT services on a day-to-day basis, including incident management, problem management, event management, and access management.
โข Continual Service Improvement – Learning how to continuously improve IT services, including the use of service measurement, service reporting, and service improvement planning.
โข ISO/IEC 20000 Implementation – Understanding the process of implementing the ISO/IEC 20000 standard, including the development of a project plan, the establishment of a management system, and the preparation for and execution of a certification audit.
โข ISO/IEC 20000 Internal Auditing – Learning how to conduct internal audits of the ISO/IEC 20000 management system, including the development of an audit plan, the execution of the audit, and the reporting of audit findings.
โข ISO/IEC 20000 Certification – Understanding the process of obtaining and maintaining ISO
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