Undergraduate Certificate in IT Service Management Foundations
-- ViewingNowThe Undergraduate Certificate in IT Service Management Foundations is a comprehensive course designed to equip learners with essential skills for career advancement in the IT industry. This certificate program focuses on the importance of IT service management (ITSM) and its impact on organizational success.
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โข IT Service Management Foundations
โข ITIL Framework and Best Practices
โข Service Support Processes (Incident, Problem, Change Management)
โข Service Delivery Processes (Service Level Management, Capacity Management)
โข IT Service Continuity and Disaster Recovery
โข IT Asset Management and Software License Compliance
โข IT Service Management Tools and Technologies
โข IT Service Management Project Management
โข Measuring and Improving IT Service Quality
โข IT Service Management Governance and Compliance
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