Postgraduate Certificate in IT Service Operations and Management
-- ViewingNowThe Postgraduate Certificate in IT Service Operations and Management is a comprehensive course designed to equip learners with essential skills for managing and optimizing IT services. This course is crucial in today's digital age, where IT services are at the heart of every business operation.
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โข IT Service Management Frameworks
โข ITIL Foundation & Lifecycle Stages
โข Service Support Processes (Incident, Problem, Change)
โข Service Delivery Processes (Service Level, Capacity, Availability)
โข IT Service Continuity & Disaster Recovery
โข Measurement & Metrics in IT Service Management
โข IT Service Operation: Event, Incident, Request, Problem Management
โข Business Relationship Management & Supplier Management
โข Continual Service Improvement in IT Operations
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