Undergraduate Certificate in ICT Service and Operations Management
-- ViewingNowThe Undergraduate Certificate in ICT Service and Operations Management is a compact, industry-focused program designed to equip learners with essential skills for managing information and communication technology (ICT) services and operations. This course is critical in today's digital age, where businesses rely heavily on ICT for daily operations and growth.
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โข ICT Service Management Fundamentals
โข Service Support & Delivery Processes
โข ITIL Framework & Best Practices
โข Incident, Problem, and Change Management
โข Configuration Management & IT Asset Lifecycle
โข Capacity Planning and Performance Management
โข ICT Security Management & Data Protection
โข Service Level Management & Vendor Management
โข Continual Service Improvement & CSI Initiatives
โข ICT Project Management & PMI Best Practices
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