Graduate Certificate in Advanced ISO/IEC 20000 IT Service Management
-- viewing nowThe Graduate Certificate in Advanced ISO/IEC 20000 IT Service Management is a specialized course designed for IT professionals seeking to enhance their skills in service management and demonstrate expertise in aligning IT services with international best practices. This course covers critical topics such as service lifecycle, service strategy, service design, service transition, service operation, and continuous improvement.
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Course Details
• IT Service Management Fundamentals
• ISO/IEC 20000 Overview and Core Concepts
• Service Lifecycle Management according to ISO/IEC 20000
• Designing IT Services based on ISO/IEC 20000
• Transitioning IT Services in alignment with ISO/IEC 20000
• Delivering and Managing IT Services based on ISO/IEC 20000
• Continual Improvement of IT Services according to ISO/IEC 20000
• Measurement and Monitoring of IT Services in the context of ISO/IEC 20000
• Implementing and Improving IT Service Management Systems based on ISO/IEC 20000
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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