Professional Certificate in ITIL Governance and Metrics in Service Management

-- viewing now

The Professional Certificate in ITIL Governance and Metrics in Service Management is a vital course for IT professionals seeking to enhance their understanding of IT governance and measurement frameworks. This certificate course focuses on the importance of establishing and maintaining a governance structure that aligns IT with business needs, while also teaching learners how to use metrics to manage services effectively.

5.0
Based on 4,205 reviews

4,518+

Students enrolled

GBP £ 140

GBP £ 202

Save 44% with our special offer

Start Now

About this course

Given the increasing demand for IT services to support digital transformation, there's a growing need for IT professionals who can demonstrate expertise in IT governance and metrics. By earning this certificate, learners will develop essential skills for career advancement, including the ability to measure IT performance, ensure compliance with regulations, and make data-driven decisions that drive business success. In short, this course is an excellent opportunity for IT professionals to expand their knowledge, gain practical skills, and position themselves for long-term success in a rapidly evolving industry.

100% online

Learn from anywhere

Shareable certificate

Add to your LinkedIn profile

2 months to complete

at 2-3 hours a week

Start anytime

No waiting period

Course Details

• ITIL Governance Framework
• ITIL Service Lifecycle and ITIL Processes
• Key Concepts in ITIL Governance and Metrics
• Roles and Responsibilities in ITIL Governance
• ITIL Governance Structures and Processes
• Metrics and Measurements in ITIL Service Management
• Balanced Scorecard and ITIL Metrics
• Continual Service Improvement and ITIL Metrics
• Communication and Reporting of ITIL Metrics
• Challenges and Best Practices in ITIL Governance and Metrics

Career Path

In the UK IT industry, the demand for professionals with ITIL (Information Technology Infrastructure Library) governance and metrics skills is on the rise. The following roles are some of the most sought-after positions in IT service management, featuring a 3D pie chart highlighting their market shares. 1. ITIL Expert: With a comprehensive understanding of ITIL best practices, ITIL Experts play a critical role in aligning IT services with business needs and driving continuous improvement. 2. ITIL Manager: ITIL Managers lead and oversee IT service management projects, ensuring adherence to ITIL frameworks and optimal performance. 3. ITIL Coordinator: ITIL Coordinators facilitate communication between teams, manage service delivery schedules, and monitor service performance. 4. ITIL Specialist: ITIL Specialists focus on specific ITIL processes, such as incident management, change control, or capacity management, contributing to the overall efficiency and effectiveness of IT service management. By obtaining a Professional Certificate in ITIL Governance and Metrics, IT professionals can enhance their career prospects and contribute to the success of their organizations in the ever-evolving UK IT industry.

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

Why people choose us for their career

Loading reviews...

Frequently Asked Questions

What makes this course unique compared to others?

How long does it take to complete the course?

What support will I receive during the course?

Is the certificate recognized internationally?

What career opportunities will this course open up?

When can I start the course?

What is the course format and learning approach?

Course fee

MOST POPULAR
Fast Track: GBP £140
Complete in 1 month
Accelerated Learning Path
  • 3-4 hours per week
  • Early certificate delivery
  • Open enrollment - start anytime
Start Now
Standard Mode: GBP £90
Complete in 2 months
Flexible Learning Pace
  • 2-3 hours per week
  • Regular certificate delivery
  • Open enrollment - start anytime
Start Now
What's included in both plans:
  • Full course access
  • Digital certificate
  • Course materials
All-Inclusive Pricing • No hidden fees or additional costs

Get course information

We'll send you detailed course information

Pay as a company

Request an invoice for your company to pay for this course.

Pay by Invoice

Earn a career certificate

Sample Certificate Background
PROFESSIONAL CERTIFICATE IN ITIL GOVERNANCE AND METRICS IN SERVICE MANAGEMENT
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
SSB Logo

4.8
New Enrollment