Postgraduate Certificate in ITIL Service Desk Management

-- viewing now

The Postgraduate Certificate in ITIL Service Desk Management is a comprehensive course that focuses on the ITIL best practices for Service Desk management. This certification course is crucial for professionals looking to advance their careers in IT service management.

4.5
Based on 6,548 reviews

4,077+

Students enrolled

GBP £ 140

GBP £ 202

Save 44% with our special offer

Start Now

About this course

With the increasing demand for IT services, there is a high industry need for professionals who can effectively manage service desks. This course equips learners with essential skills to handle service desk functions, manage incidents, and ensure continuous service improvement. By gaining this certification, learners demonstrate their commitment to professional development and staying updated with industry best practices. The course not only enhances learners' technical skills but also improves their problem-solving, communication, and leadership abilities, making them valuable assets in any IT organization. In summary, this course is a significant investment in a learner's career, providing them with the knowledge and skills necessary to excel in IT service management and advance to higher-level roles.

100% online

Learn from anywhere

Shareable certificate

Add to your LinkedIn profile

2 months to complete

at 2-3 hours a week

Start anytime

No waiting period

Course Details

• ITIL Service Desk Introduction
• ITIL Service Support Lifecycle
• ITIL Service Desk Processes
• Incident Management in ITIL Service Desk
• Problem Management in ITIL Service Desk
• Change Management in ITIL Service Desk
• Service Desk Metrics and Reporting
• ITIL Service Desk Tools and Technology
• ITIL Service Desk Organizational Design
• Continual Improvement in ITIL Service Desk

Career Path

The Postgraduate Certificate in ITIL Service Desk Management is a valuable program for those interested in pursuing a career in IT service management. This section showcases a 3D pie chart highlighting the job market trends for various roles related to this certificate. The chart is built using Google Charts, features a transparent background, and is responsive to different screen sizes. The primary roles in ITIL Service Desk Management are represented with distinct colors and percentages based on industry relevance. The three main roles in ITIL Service Desk Management include ITIL Service Desk Manager, ITIL Service Desk Analyst, and ITIL Service Desk Coordinator. The ITIL Service Desk Manager role leads the service desk team and manages day-to-day operations, accounting for 65% of the job market demand. The ITIL Service Desk Analyst role focuses on analyzing incidents, problems, and service requests, making up 25% of the demand. Finally, the ITIL Service Desk Coordinator role organizes and prioritizes work requests, amounting to 10% of the demand. In summary, this 3D pie chart displays the job market trends for the Postgraduate Certificate in ITIL Service Desk Management roles in the UK. With a transparent background and responsive design, this visual representation helps potential students and professionals gauge the industry's demand for each role.

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

Why people choose us for their career

Loading reviews...

Frequently Asked Questions

What makes this course unique compared to others?

How long does it take to complete the course?

What support will I receive during the course?

Is the certificate recognized internationally?

What career opportunities will this course open up?

When can I start the course?

What is the course format and learning approach?

Course fee

MOST POPULAR
Fast Track: GBP £140
Complete in 1 month
Accelerated Learning Path
  • 3-4 hours per week
  • Early certificate delivery
  • Open enrollment - start anytime
Start Now
Standard Mode: GBP £90
Complete in 2 months
Flexible Learning Pace
  • 2-3 hours per week
  • Regular certificate delivery
  • Open enrollment - start anytime
Start Now
What's included in both plans:
  • Full course access
  • Digital certificate
  • Course materials
All-Inclusive Pricing • No hidden fees or additional costs

Get course information

We'll send you detailed course information

Pay as a company

Request an invoice for your company to pay for this course.

Pay by Invoice

Earn a career certificate

Sample Certificate Background
POSTGRADUATE CERTIFICATE IN ITIL SERVICE DESK MANAGEMENT
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
SSB Logo

4.8
New Enrollment