Undergraduate Certificate in Advanced CRM using Microsoft Office
-- viewing nowThe Undergraduate Certificate in Advanced CRM using Microsoft Office is a comprehensive course designed to equip learners with the essential skills needed to thrive in the Customer Relationship Management (CRM) industry. This certificate program focuses on the use of Microsoft Office tools, such as Excel, Access, and Outlook, to manage customer relationships, analyze data, and improve customer engagement.
6,004+
Students enrolled
GBP £ 140
GBP £ 202
Save 44% with our special offer
About this course
100% online
Learn from anywhere
Shareable certificate
Add to your LinkedIn profile
2 months to complete
at 2-3 hours a week
Start anytime
No waiting period
Course Details
• <unit Title="Introduction to CRM">
• <unit Title="Microsoft Dynamics 365: Overview and Capabilities">
• <unit Title="Setting up Microsoft Dynamics 365 for CRM">
• <unit Title="Configuring Sales and Marketing Modules">
• <unit Title="Managing Customer Relationships with Dynamics 365">
• <unit Title="Data Analysis and Reporting in CRM">
• <unit Title="Integrating Microsoft Office Tools with CRM">
• <unit Title="Security and Compliance in Dynamics 365 CRM">
• <unit Title="Best Practices for CRM Implementation and Management">
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
Why people choose us for their career
Loading reviews...
Frequently Asked Questions
Course fee
- 3-4 hours per week
- Early certificate delivery
- Open enrollment - start anytime
- 2-3 hours per week
- Regular certificate delivery
- Open enrollment - start anytime
- Full course access
- Digital certificate
- Course materials
Get course information
Earn a career certificate